Please read this document carefully. This document (hereinafter referred to as "This document", "Contract" or "Terms and Conditions") represents the conditions for using the website (hereinafter referred to as the "Site") and the conditions for placing orders tickets for visiting the Spring Palace through the website, including delivery and return conditions. By browsing our site or placing an order you agree to the Terms and Conditions described below. This document is a legal agreement – ​​a contract between you and us. Please also read our Privacy Policy and Cookie Policy before browsing the site or placing an order. If you do not agree with these Terms or the Policies indicated above,


Mandatory character. You understand that both this agreement and all policies it refers to (eg, Privacy Policy, Cookie Policy) are binding on you. By browsing our site or placing an order, you the commitment to comply with this contract and the indicated policies.

Changes and updates. We reserve the right to modify these Terms at any time and without prior notice. Your order will be subject to the terms in effect at the time the order is placed. By visiting our website you will find the most recent version of the Terms.

We cannot guarantee that any ticket that has been included on the site at any given time will be available at any time. We reserve the right to stop selling a ticket at any time.

Contact. If you have any questions or uncertainties, you can contact us with confidence at or by filling out the contact form and we will answer you as soon as possible.


the website belongs to SRP. TRIUMF, based in Alea Alexandru no. 45, Bucharest, Sector 1 e-mail


The site processes personal data provided by you or collected from other sources as described in detail in the Privacy Policy

We are committed to complying with national and European legislation on the protection of personal data and the free movement of such data.

By visiting and/or using the site, placing orders or interacting with us by any method and/or any means of remote communication, you consent to the processing of your personal data as described in our Privacy Policy

You also declare that all personal data and information transmitted to us is correct. To the extent that the data do not belong to you, you declare that you have obtained the prior written consent of the data subject whose data you are transmitting to us or you declare that you are transmitting the data based on another legal basis according to Regulation (EU) no. 679/2016.

We may collect information through cookies or other similar technologies, such as IP address, browser details or device used. If you want to find out more information, we recommend that you access and read our Cookie Policy .


In order to legally place an order on our site you must (1) agree to this Agreement; and (2) provide us with true, complete and current identity and contact information.


Rules. By accessing, visiting, placing an order or performing any other activity on our site, you promise to comply with the following rules:

1. You will use this site exclusively for legitimate orders or for information;

2. You will not make any false or fraudulent order, otherwise we reserve the right to cancel the order and inform the competent authorities or go to court to recover any damages caused;

3. You will provide true, accurate, complete and up-to-date information;

4. You will respect the intellectual property rights of any material found on this site.

5. You will not carry out any kind of action that could bring any kind of damage to our site, otherwise we reserve the right to go to court to recover any damage caused.

Consequences. We reserve the right to block the access of any user who violates the above rules, to cancel orders, to notify the competent authorities for administrative/criminal prosecution of any anti-social acts and to go to court for the full recovery of any damages caused, present or future, including unrealized benefits and court costs (including attorneys' fees).


Date of conclusion of the contract. The contract between you and us comes to an end when your order is expressly accepted by us and you will receive an email in which we will confirm delivery.

Protection. To the extent that we will not accept your order, but you have been charged, we will refund you as soon as possible.

The decision is ours. We reserve the right to decide, unilaterally and without specifying the reason, whether or not to conclude a sales contract. We will have no liability to you if we refuse to fulfill an order. Title to the tickets will only pass to you after you have paid all amounts due for the tickets.


We cannot guarantee that tickets found on the website at any given time will be available for purchase at any time. We will have no liability to you in the event that a ticket is no longer available on the site. Although we will try to update ticket availability information on the website in real time, we cannot guarantee that this information will be updated at all times. All orders will be subject to ticket availability.

Guarantees. To the extent that tickets are unavailable but you have already placed your order, we will inform you of the unavailability of these tickets and recommend similar tickets of equal or similar value that can be ordered. If you do not wish to order the similar tickets recommended by us, we will cancel the order, and if you have already paid the price of the tickets, we will proceed to return the money as soon as possible.


The ticket price is displayed in lei on the website and includes value added tax. To the extent that there is an error in the price shown on the website, we will notify you as soon as possible and either refund the additional amount paid or request an additional amount. To the extent that the new price is not satisfactory to you, you do not respond to our request or we are unable to contact you, we will cancel your order and refund the amount paid as soon as possible.

Ticket prices may be updated/changed at any time and such update/change will supersede any previous price. Your order will be charged at the time the order is actually placed.

The payment of ordered tickets can be done as follows: online card payment.

In the case of online payment with a bank card, the processing of your card data is done through EuroPayment Services SRL (, and we will not store any data related to your card.

When paying by card, the issuing institution will proceed to validate and authorize the payment. In the event that the transaction is not processed for reasons beyond our control (eg, non-existent funds on the card, expired card), the contract between us is not concluded and we will have no obligation to deliver the tickets, but you can try to process the payment again with a valid card.

Palatul Primăveriinu is not responsible in any way, to any extent, and bears no such responsibility for the card payment processing service, services independent of the Peleș National Museum. Consequently, Palatul Primăveriinu is responsible for any type of error related to online payment and/or any type of fraud resulting from online payment. However, Palatul Primaveriiva makes every effort to ensure the prevention of these errors and/or fraud attempts.

After payment, the ticket will be delivered to you electronically via the valid email address you provided when placing your order on the website.

In the case of tickets bought online, no tax invoice is issued.

Full payment for the ticket is made at the time of purchase, and the electronic ticket is sent to the Customer by e-mail shortly after the purchase is completed. If payment is made fraudulently using a lost/stolen credit/debit card or if the credit/debit card is used without the card owner's permission, Spring Palace reserves the right to cancel such purchased tickets without refund to the buyer fraudulent.

For more information about the Delivery Policy, please consult our website in the Delivery Policy section

The delay in delivery will not be due to our actions or omissions, but to an event external to us, in which case you agree not to hold us liable under any circumstances.


Electronic tickets are valid for 30 days.

Electronic tickets can only be used during visiting hours and only up to the maximum hours provided for access. It is the Client's responsibility to familiarize himself with the visiting schedule and the maximum hours of access to the Spring Palace.

Palatul Primaverii will not be held responsible and will not refund the value of the tickets if entry is refused for any reason, including but not limited to: uncontrolled, dangerous, disruptive behavior, illegal behavior resulting in denial of access.

Tickets cannot be resold for more than the original purchase price. In the event that a ticket is found to be resold for commercial gain at a price higher than the original purchase price, we will cancel the ticket without refund to the purchaser and the ticket will not be valid for entry.

It is the responsibility of customers to protect their electronically issued tickets from loss or theft. Palatul Primăveriinu is responsible for replacing lost or stolen tickets and does not grant refunds for lost or stolen tickets. If a customer's e-ticket is copied/stolen (eg by email hacking or delivery to an email address shared with someone) and the e-ticket is used and scanned before that Customer enters the premises, the customer will be denied access because the tickets were invalidated at the time of first use. The customer will not receive any refund in this case. Customers are advised to protect their electronic tickets with the same care and attention as they would protect a physical printed ticket from theft.

Spring Palace reserves the right to conduct a security check at any time to ensure safety and security at the venue.

By using a ticket purchased through, you agree to be photographed, filmed or recorded by Palatul Primăveriisau by any third party operating on behalf of the institution.


We will not be liable for any delay or failure to perform our services if there is a force majeure or an act of God. Force majeure includes but is not limited to changes in laws or regulations, embargoes, wars, acts of terrorism, riots, fires, earthquakes, nuclear accidents, floods, strikes, epidemics, pandemics, weather conditions, and acts of hackers or service providers. Internet.


According to GEO 34/2014, if you are a consumer (natural person) you have the right to withdraw from the contract, without any specific reason, within 14 days from the day on which you or a third party authorized by you, came into possession of the tickets.

If the online ticket was validated upon entering the museum by scanning the QR code, the ticket is considered used and cannot be refunded.

The value of the electronic ticket can no longer be refunded if the 30-day validity period has expired.

For more information on how to exercise the right of withdrawal, please consult our website in the Return Policy section .


The entire content of the site is the intellectual property of SRP TRIUMF. The site can be used by third parties only for information and/or placing orders.

Website users do not have the right to download, partially or fully modify the website, reproduce partially and/or fully the website, copy, distribute, sell or exploit the website in any other way contrary to the interests of SRP TRIUMF, regardless of whether whether or not there is a commercial purpose.

All content (including but not limited to databases, graphics, trademarks, legal content) are the intellectual property of SRP TRIUMF. The entire site is protected by Law no. 8/1996 on copyright and related rights, and for any infringement of intellectual property, we reserve the right to refer the competent courts for the full recovery of the damage, as well as to file a criminal complaint with the judicial bodies for prosecution criminal offense of the perpetrator.


These Terms constitute the entire agreement between you and us with respect to the subject matter of any Contract and supersede any other prior agreement, oral or written understanding between you and us.

This Contract is binding. You may not transfer, assign, assign or otherwise dispose of this Agreement or any of your rights or obligations hereunder without our prior written consent. We may transfer, assign, encumber, subcontract or otherwise dispose of a Contract or any of our rights or obligations under the Contract. This Agreement, as well as any use of the site, will be governed by Romanian law. Any dispute between us will be submitted to the Romanian courts for resolution.